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Return Policy
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The policy
Nearly all orders (see exceptions below) shipped within Canada are eligible for returns. You can either bring your item back into the store or request a shipping label to mail the item back to us for a small return shipping fee. For warranty issues, please email us a photo and details of the issue plus the original purchase info.
We don't provide exchanges for a different size/colour, simply return your order and place a new one.
All items discounted 30% off or more are considered final sale.
Oversized items are subject to additional fees at the cost of the customer.
Items purchased in-store will not be sent a shipping label.
A shipping label will not be provided for U.S. orders, the customer is responsible for shipping the product to the store.
No returns for special orders/bulk buyers/resellers.
Most items can be returned
Almost all items purchased on monodsports.com can be returned or exchanged. An item is returnable if all following conditions are met:
- item(s) was received within the past 15 days.
- Item(s) is unused/unopened and has all original tags and packaging.
- Item(s) is not excepted from returns (see below)
Exceptions:
Final Sale
All items marked final sale on the product page are non returnable.
All items discounted 30% off or more are considered final sale.
Undergarments/Face Masks/Swimwear
For hygiene reasons, items such as face masks, socks, sanitary devices, and undergarments (including all types of swimwear, underwear bottoms and bike chamois), are not eligible for returns or exchanges.
Ski Gear
Skis purchased online are only eligible for in-store returns. Any skis that get bindings mounted to them are final sale and cannot be returned online or in-store.
For safety reasons, all binding sales are final sale, as well as avalanche transceivers and airbags.
Climbing Gear
For safety reasons, all climbing equipment excluding rock climbing shoes, backpacks, and chalk bags are not eligible for returns. This includes harnesses, helmets, ropes, quickdraws, carabiners, cams, belay devices, slings, pulleys, ascenders, descenders, axes, crampons, and nuts.
Special Orders/Bulk Orders/Resellers
Any item part of a special order (an order placed directly with our in-store buyers), a bulk order (clients buying numerous items in large amounts), or for resellers is final sale and not returnable.
Monod Sports reserves the right to change or modify any of the terms and conditions contained in the Return Policy at any time and in Monod Sport's sole discretion.
Holidays
Any item purchased between November 1st and December 24th will be eligible for return until January 10th. Other restrictions still apply.
Refunds
A full refund minus a return shipping fee of $7.99 will be issued to the original payment method once the item is received back in-store. Items returned in store will not be subject to a return shipping fee.
Returns/refunds cannot be issued until there has been a successful delivery of the package or an investigation by the courier has concluded the package is lost.
Shipping fees are non-refundable.